Compassion, Caring and Communication by Barbara Smith

By Barbara Smith

Compassion, worrying and conversation are all basic components of sufferer care and whatever all healthiness and social care staff come across each day. This effortless reference consultant might help you take care of your sufferers in a person-centred means.


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Spirituality can be expressed in a number of different ways depending on each individual; these can include a love of nature or the arts such as music and painting. It can be their relationships with others or the key events in their lives. For some spirituality is linked with culture, tradition and religion. For many it is what gives life purpose. uk REFLECTIVE PRACTICE 31 ■ REFLECTIVE PRACTICE Reflective practice is about analysing the care and treatment that we give and learning from this so that we can constantly improve and maintain it.

Can other people hear you? Right time – have you got enough time to talk and to listen to what the person wants to tell you? Is the person frightened or angry? Body language – yours and the other person’s. What do your or the person’s facial expressions tell you? What about their gestures? Active listening Active listening is about really listening, not only hearing the words but understanding the feelings and intent behind the words spoken. It’s about taking the time to listen. The skills required to actively listen include: • Giving the person your full attention • Using minimal prompts • Not interrupting • Reflecting back some of the words • Listening for hidden fears.

38 COMMUNICATION COMMUNICATION Communication is essential to care, patients are more apt to forgive an unfortunate outcome than a lack of concern and communication. 29 This can be achieved by: • Communicating effectively both orally and in writing by ensuring: • the meaning is always clear • it provides guidance • it is sensitive • it uses a range of methods and styles • it is comprehensive • it is evidence-based • records information accurately and clearly • confirms understanding • responds appropriately • Applies principles of confidentiality and data protection by: • following local policies • ensuring disclosure is managed appropriately and safely.

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