Antipatterns : Managing Software Organizations and People by Neill, Colin J.; Laplante, Philip A.; DeFranco, Joanna F.

By Neill, Colin J.; Laplante, Philip A.; DeFranco, Joanna F.

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Example text

Lisa: I guess, I… Roger: Did they both come in too high? Lisa: I am concerned about that. When we add in our development and integration costs, I don’t see how we can turn a profit… (…and so on…) The idea is to get the Indecisive into a problem-solving mode and help him or her seek a solution to his or her dilemma. 4 Whiners The Whiners, also known as Complainers, are another phenotype found in just about every organization. They like to complain about everything but offer no solutions because they feel powerless.

They are very difficult to deal with because they offer no feedback with which to gauge the effect of what you say to them and, thus, adjust your approach. To illustrate a Clam type, consider the following dialog between Laurie, a software engineer, and Jim, her boss: Jim: Laurie, remember last month when we spoke about the fact that you were showing up late far too often and I told you that this had to stop? Laurie: (blank stare) Jim: I mean, Laurie, this has got to stop; it’s becoming impossible to meet our schedule when you aren’t here to contribute.

I just read a study that showed that although the number of defects is lower in some Open Source systems, that this doesn’t scale up to enterprise-level applications. Moreover, other studies have shown that the cost of maintaining Open Source systems can exceed commercial products because of the training necessary to bring everyone up to speed and the need to maintain a larger internal development and testing staff. Art: I, uh, uh, didn’t know, but… Karen: Art, it’s fools like you who don’t do their fact-checking that cost the company millions last year in that failed conversion project for payroll.

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